Broadband Resiliency
Netcare
Netcare compliments any existing ADSL (broadband) line and is delivered in accordance with Powernet's Enhanced Service Level Agreement. (See Powernet Generic Service Level Schedule for details).
Standard ADSL care, whether a home or business connection does not deliver your organisation a critical level of cover in the event of a failure. BT's "Standard Care" offers a maximum "to-fix" of 48 hours and no guaranteed response time.
Netcare delivers:
- Guaranteed 4 hour "Enhanced Care" response
- Maximum "to-fix" of 21 hours with a typical fix time of just 4 hours
- Out of hours engineering visits including weekends
- Improved Service Level Guarantee
- Delivery of a pre-configured replacement ADSL router in case of failure
- Usage of separate technical support number for priority support
If your ADSL circuit or router fails, NETCARE will ensure your problem is dealt with in a prioritised manner and shall be resolved in less than a day, typically 4 hours. Business impact is minimized and continuity is sustained.
Ask your Powernet Business Development Manager for details, or email / call today!